CDK Cyber Attack: H+H Dealerships are Not Affected

Share this Post:

The automotive industry is currently grappling with a significant cyber attack, causing widespread disruption across multiple dealerships in the US and Canada.

The attack has led to operational setbacks, compromised data, and highlighted the critical need for robust cybersecurity measures in this increasingly digitalized sector.

Fortunately, H+H dealerships do not use CDK software and are not affected by this attack. As such, we continue to operate smoothly and securely.

In This Post

The Scope of the Attack

The cyber attack is primarily affecting CDK Global, a major data provider for the automotive industry, rather than targeting multiple manufacturers directly.

This breach has disrupted operations at approximately 15,000 car dealerships in the US and Canada, severely impacting their ability to conduct routine operations.

Key Facts About the Attack

  1. CDK Global Incident: CDK Global, which provides various services to car dealerships, including online appointment scheduling and inter-department messaging tools, confirmed that they are investigating a cyber incident.
  2. System Shutdown: As a precautionary measure, CDK Global shut down most of its systems to contain the breach. This preemptive action has caused significant operational disruptions for many dealerships.
  3. Timeline of Disruption: The disruption began around 2 a.m. Eastern time on Wednesday, June 19, 2024. Since then, dealerships have struggled to maintain normal operations without access to CDK Global’s systems.
  4. Manual Operations: Some dealerships have been forced to revert to manual record-keeping for routine services, while others have been completely incapacitated, unable to process sales or manage inventories effectively.
  5. Partial Restoration: CDK Global later announced that some systems had been restored, including the core dealer management system and digital retailing solutions. However, many dealerships are still facing challenges as they transition back to digital operations.

Impact on the Industry

  1. Operational Setbacks: Dealerships relying on CDK Global’s services have experienced significant setbacks, with many unable to access critical systems needed for daily operations. This has led to delays in customer service and processing sales.
  2. Data Compromise: While the full extent of the data breach is still under investigation, there are concerns about the potential compromise of sensitive customer information. Affected companies are advising customers to monitor their accounts for any suspicious activity.
  3. Industry-Wide Ripple Effect: The disruption has highlighted the interconnected nature of the automotive industry, where a breach in a single service provider can have far-reaching consequences across multiple businesses.

H+H Dealerships Remain Secure

Amidst the turmoil, H+H dealerships are not impacted by the cyber attack.

Thanks to our robust cybersecurity measures and proactive stance on digital security, H+H dealerships continue to serve our customers without any disruptions.